Lodging information

Lodging cancellations
In case of total or partial cancellation of the lodging reservation, the following cancellation costs penalties will be applied on the total amount of the original reservation: 
 

Between 125 and 99 days prior to the event celebration or date of arrival: 10% penalty
Between 89 and 60 days prior to the event celebration or date of arrival: 30% penalty
Between 59 and 30 days prior to the event celebration or date of arrival: 45% penalty
Between 29 and 15 days prior to the event celebration or date of arrival: 70% penalty
Between 14 days and 1 day prior to the event celebration or date of arrival: 90% penalty
On the date of arrival: will be penalized with the cost of the 1st night. 100% penalty
No show/anticipated departure: 100% penalty
 

The hotel must receive a full listing of the customers’ arrivals not later than 15 days prior to the arrival date. This listing must include: Given name and two family names, date of arrival, date of departure, and type of room.

Customers´/Participants´ arrival:
The Hotel cannot guarantee that the keys to the assigned room(s) will be handed out to the customers before 15:00 hours on the date of arrival.
Express Check-in:
This service modality will be possible if the Hotel received, seven (7) days prior to the corresponding date of arrival, the following customers’ data: full name (and family name(s); ID card number, date of issue and date of caducity; birth-date and birth-place of the customer(s).
Hospitality desk:
The possibility to set up an Hospitality Desk in the area assigned by the Hotel must be requested at least one month in advance of the event/arrival date.
• The customer granted an Hospitality Desk may only use it for informing participants about the event and its development.
• The hotel may restrict the use of promotional material and will accept no responsibility for the damage or loss of any type of goods.
Additional services:
Any additional service required must be requested to the Congress Travel Agency at least one month in advance, for due confirmation by the Hotel concerned.

Observations
• No hotel reservation shall be considered valid and in force unless accompanied by the corresponding payment voucher.
• Access to hotel rooms shall not be permitted to persons not having previously paid the full amount of their lodging reservation.
• Hotel reservations shall only be accepted if the Congress Registration fees have been paid.
• The deadline for hotel reservations is one (1) month in advance of the corresponding event.